M E T

Customer care

Refund policy

At MET Beauty, we want you to feel confident in every purchase. If you’re not fully satisfied, we’re here to assist you with returns and exchanges.

Return eligibility

  • We accept returns for both defective and non-defective items.
  • Products must be in new and unused condition.
  • Returns must be requested within 14 days of the delivery date.
  • Exchanges are available for eligible items.

Refunds

Refunds are processed within 7 business days after we receive and inspect the returned item.

You will receive a confirmation once your refund has been issued.

Return methods

Returns can be made in store or by mail.

Return shipping is the responsibility of the customer.

Address

274 Oxford St, Paddington, NSW 2021, Australia

Phone

0450 982 019

Email

support@metau.com.au

Open hours

Mon – Sun, 11:15am – 7:30pm